Where are your massage therapists from?
One of the main objectives at UrutGo is to empower the local community by providing a skilled career opportunity to underprivileged women. Therefore, all our massage therapists are Malaysian women from communities around you.
How do you ensure the safety of your clients?
At UrutGo, we implement a strict background screening for all therapists and ensure they are Malaysian citizens before they join UrutGo. Our mobile app will also feature a help button that will alert us or relevant authorities to act immediately in case of an emergency.
Can we check the credentials of the therapist or select our therapist before booking?
To make sure there is a fair share of jobs for all therapists, the feature of choosing your therapist will not be available at the beginning. We seek your kind understanding in this matter. Rest assured that all our therapists are trained to deliver our signature massage experience at its best.
Is this service available in Penang or any other territories outside of Klang Valley?
UrutGo services are currently available in Central Klang Valley only.
Where will the massage take place? In the living room, bedroom or anywhere else? If I have a small house, will that be a problem?
You will be able to enjoy our services at the comfort of your home! Our therapists are trained to perform the massage anywhere at your home, preferably indoors in a comfortable temperature. We recommend having the massage on soft surfaces such as a bed for the best experience. The size of your house does not matter as long as there’s reasonable space for us to perform the massage.
Do you offer post-natal, pre-natal or neck massages?
We only offer full body massage at the moment but we’re looking to introduce more massage services in the near future.
Do you do massages for men?
We do not provide any massages for men as UrutGo services are only catered to women. Thank you for your understanding.
Do I need to prepare towels, oils or any necessities for the massage?
All equipments and tools required for the massage will be prepared by our trained therapists. All you need to do is provide us a bed or any soft surface of your choice to start the session!
Does UrutGo provide corporate services? Can I request the massage to be delivered to my company address?
The UrutGo App only offers home-based services at the moment. For corporate services, please send an email to firstname.lastname@example.org to submit your request.
How soon can I book for a massage session?
You can book your massage as early as 2 weeks before the session or at least 4 hours prior to the session.
Can I request for an immediate service?
Unfortunately, we will not be able to cater to immediate services as our trained therapists require a minimum preparation time in order to give you the best experience. Therefore, we can only accept service requests 4 hours before service time.
Can I book a session for my friend or family member?
Yes, you can book a session on behalf of any female friend or family member.
Can I change the address of my booking that has been made?
Address change is not allowed after the service request is sent. Kindly check your service address before you confirm your booking.
Can I change the date or time for my massage session after booking?
Since our therapists will require a minimum preparation time, you are not allowed to change the date and/or time of your booking 2 hours before service time. However, you may postpone your scheduled session any time before this period.
Can I cancel the service if I have an emergency?
Yes, you can cancel your appointment. However, a minimum admin charge of 3% will be applied if the cancellation is made over 2 hours prior to the massage session. No refund will be given if the cancellation is between 2 hours prior to the massage session.
Can I request for an extension during the massage?
Time extension is not allowed as our therapists will have to tend to their next customer. However, you can always book a new session with us.